Position: IT Desktop Support Technician
Location: Malabo, Equatorial Guinea (office-based or offshore assignment)
Contract: Contract basis
Work Schedule: Office-based or rotational offshore schedule, depending on assignment
Role Overview
We are seeking a contract IT Desktop Support Technician with experience in desktop support and core infrastructure technologies to provide Level 1 Service Desk support for Chevron operations in Malabo, Equatorial Guinea. The role will support Windows operating systems, mobile device management, video conferencing systems, and related IT services while delivering responsive on-site and remote technical support. The technician will also document incidents, communicate case progress through the ITSM system, and support a safe and efficient work environment.
Key Responsibilities
- Provide Level 1 Service Desk support for desktop and core infrastructure technologies.
• Support Windows operating systems, Microsoft Office 365, mobile device management, and video conferencing systems.
• Deliver on-site support to local field and office workers, including extensive travel as required.
• Troubleshoot basic networking and connectivity issues.
• Document incidents, resolutions, and knowledge articles in the Chevron Knowledge Base.
• Update users on case status and progress within the ITSM system.
• Support hardware and software installation, configuration, and maintenance.
• Adhere to Chevron safety protocols and site requirements at all times.
• Assist with other IT support duties as operational needs change.
Requirements
- Minimum 2 years of relevant desktop support or service desk experience.
• Strong knowledge of Windows 10 and Microsoft Office 365.
• Experience with mobile device management and video conferencing support.
• Basic networking troubleshooting skills.
• Strong customer service and communication skills.
• Ability to work in office-based or offshore environments.
• Microsoft certifications are preferred.
Benefits
- Opportunity to support a major Chevron IT environment.
• Exposure to core infrastructure, desktop technologies, and service desk operations.
• Professional growth in end-user support and IT service delivery.
• Experience working in a dynamic, safety-focused environment.
How to Apply
Send your CV with the reference “IT Desktop Support Technician” in the subject line to recruitment@aspensupply-sl.com